Introduction
At Bushra Concept Store, we want you to be happy with your purchase. If something is not right, this policy explains when you can return an item, how refunds and exchanges work, and what to do next.
1. Returns
You can request a return within 30 days of delivery. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging, with tags and labels attached
- Accompanied by your order number or proof of purchase
Please do not send your purchase back to us before contacting us. Reach out first and we will guide you on how to return it.
2. Items That Cannot Be Returned
- Intimate, sanitary or personal care items
- Items that have been used, washed, altered or damaged after delivery
- Items returned without original packaging, tags or labels
- Items returned more than 30 days after delivery
- Sale or clearance items [Confirm with owner: sale items are non-refundable]
3. Partial Refunds
In some cases only a partial refund may be given, for example when an item is not in its original condition, is damaged or has missing parts for reasons that are not due to our error.
4. Damaged, Defective or Wrong Items
If you receive a damaged, defective or wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the item and its packaging. We will arrange a replacement or a refund at no extra cost to you.
5. Refunds
Once we receive and inspect your returned item, we will let you know whether your refund is approved or rejected.
If approved, your refund will be processed within [Confirm with owner: 7 to 10 working days]. Refunds are sent to your original method of payment. For Cash on Delivery orders, we will refund you by bank transfer or mobile wallet (such as Easypaisa or JazzCash), using the details you give us.
Late or missing refunds: if you have not received your refund within the time above, please first check your bank or wallet account again, as it may take some time to show. If it still has not arrived, contact us and we will look into it.
6. Exchanges
We replace items only if they are defective, damaged or wrong. If you need an exchange, contact us by email or WhatsApp with your order number and photos. We will tell you the next steps and the address to send the item to.
7. Return Shipping
If you are returning an item for a reason that is not our error, you are responsible for the cost of return shipping, and original shipping charges are non-refundable. If the return is due to our error (damaged, defective or wrong item), we will cover the return shipping cost.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive an item that is lost in transit.
8. Need Help?
For any question about returns, refunds or exchanges, please visit our Contact Us page, or reach us at bushraconceptonlinestore@gmail.com or on WhatsApp at 0311-6494909.